Policies
ONLINE ORDERING
FREE SHIPPING for orders over $249.00. Items that cannot be shipped by UPS or FedEx package delivery may be subject to freight charges. Orders under $249.00 = $15.00 shipping.
Crescent Lighting will charge your credit card in full via our secure server within 24 hours of the time of your purchase. Crescent Lighting reserves the right to cancel any orders containing any error, inaccuracy, or omission; if your credit card has been charged for a purchase and your order is canceled, Crescent Lighting will directly issue credit to your credit card. For product returns, please see Crescent Lighting’s Return Policy.
WARRANTIES
All products sold by Crescent Lighting are covered by the manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 425-889-4400 for assistance in processing your claim. We will not be liable for installation fees of any kind.
ONLINE PRODUCT IMAGES
Crescent Lighting displays images of products in ".jpg" and ".gif" format on or website; we employ the best imaging software in an effort to display products in the most accurate showing possible. We cannot guarantee that the depiction you see on your own computer monitor, matches the true color of the item; the display in part depends on the type and settings of your computer monitor.
SHIPPING LEAD TIMES
Crescent Lighting strives to provide its customers with the most accurate information on product availability. If your purchase or project is time sensitive, it is strongly suggested that you contact us at 425-889-4400.
DELIVERY
Many items can be shipped from our warehouse within five days. Non custom merchandise shipped from our manufacturers can take up to 14-21 business days. Custom orders can take up to eight weeks. Please call us at 425-889-4400 for a more accurate estimate of delivery time.
RETURN POLICY
Orders cannot be cancelled if they have already shipped from the factory or Crescent Lighting.
DAMAGES/DEFECTS AND ERRORS
Kindly report any damages, defects, or errors to received shipments, promptly, by calling 425-889-4400 or by priority email at returns@mycrescentlighting.com. You must call Crescent Lighting and provide us with your name, invoice number and description of defect. Crescent Lighting will issue a Return Goods Authorization number, arrange for the pickup of product, and ship a replacement, if necessary. If, for any reason, the customer decides they do not want the item replaced, then a 25% restocking fee may be deducted from the final refund.
RETURNS
All returns must first be approved by a Crescent Lighting representative. All non-approved returns are subject to refusal. Returns will not be accepted after 90 days of receipt of order. Orders cannot be cancelled if they have already shipped from the factory or Crescent Lighting.
NON-DEFECTIVE RETURNS
A 25% restocking fee will be charged for the return of goods that are non-defective. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials and must be in sellable condition. Items that have been installed are not returnable. Shipping and Handling charges are non-refundable. Credit or refund (minus the aforementioned deductions) will be issued upon full inspection of returned items by a Crescent Lighting representative.
We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer’s packaging. The products must be brand new (never used or installed) and in perfect condition with all of the manufacturer’s packaging intact.
EXCEPTIONS AND ITEMS NOT ELIGIBLE FOR RETURN
Unfortunately, under certain circumstances, there are some items that are not eligible for product return. These exceptions and items are as follows:
- Items sold as closeout Products.
- Custom products.
- Made-to-order products
- Any item that has been assembled, installed, modified, or used in any way
- Items without prior Return Authorization
- Items received more than 90 days ago
- Any item without all original packaging
- Light bulbs, parts, glass, etc.
The Information We Collect
This notice applies to all information collected or submitted on the Crescent Lighting website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information.
PRIVACY INFORMATION
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
